Telephone Service Frequently Asked Questions
The questions and answers below were compiled from those most frequently encountered by support staff. If this page does not answer your question please write to .
- How do I get voice mail if I am away from the campus?
- How do I get voice mail from a campus phone?
- What is my voice mail mailbox?
- What is my voice mail password?
- How do I change my voice mail password?
- How do I make a conference call?
- How do I forward my phone to another phone?
- How do I transfer a call?
- What are the long distance rates to ...?
- How do I get an outside line?
- How do I call someone in ...?
- I have a question about my phone bill.
- How do I get a fax or modem connection in my office... ?
- My phone doesn't work, what do I do?
- Can I plug in a fax machine or modem in my apartment?
- Can I get a telephone calling card?
- How do I redial a number?
- How do I program a button on my phone to automatically call a number?
- I just want to leave a message, not talk to anyone. What is express messaging?
- "Hi, this is ...., I am not here..." How do I skip hearing a long voice mail greeting?
- When I am on one call, how can I find out who is calling on my roll over extension?
- I have an answering machine in my apartment. How do I disable voice mail?
- I am switching apartments. May I keep my IAS number?
- Is this all? You didn't answer my question. So now what do I do?
How do I get voice mail if I am away from the campus?
Call (609) 734-8010. This is the Voice Mail number. You then log in as usual. Voice Mail provides simple instructions on using voice mail and links to much more detail.
How do I get voice mail from a campus phone?
Press "message" or call 8010. This is the Voice Mail number. You then log in as usual.Voice Mail provides simple instructions on using voice mail and links to much more detail.
What is my voice mail mailbox?
Your voice mail mailbox stores the recorded messages from callers and is identified by the extension number of your phone (last four digits of the number). You use this mailbox number to log in to Voice Mail to hear your messages. Voice Mail provides simple instructions on using voice mail and links to much more detail.
What is my voice mail password?
Your voice mail password is a number that is used along with your mailbox number to log in to Voice Mail to hear your messages. The initial password is "1939". Voice Mail provides simple instructions on using voice mail and links to much more detail.
How do I change my voice mail password?
Depending on school policy you may be allowed to change your password. Consult Voice Mail for more information.
How do I make a conference call?
Use the Conference feature on your phone to add third parties to a call. See Using the Conference Feature for details about this feature on your office phone. See Using the Conference Feature on Your Apartment Phone for details about conferencing from your apartment phone.
How do I forward my phone to another phone?
Use the Forward feature on your office phone to forward all of your calls to another campus number. If the other number does not answer, the call will come back to your voice mail. (Assuming you have voice mail.) Using the Forward Feature provides detailed information on this feature.
Use the Transfer feature on your office phone to transfer a call to another number. Using the Transfer Feature provides detailed information on this feature.
What are the long distance rates to ...?
Toll call charges to specific cities shows rates to a number of cities in the US, Canada and worldwide. If you don't find what you need, ask 
or the Business Office.
On phones which are allowed to call off campus, you must first dial a 9 and then the rest of the number.Making Calls explains how to call internally and externally. If your phone does not allow calls off campus, you may need sot submit a Service Request which explains service restrictions and how to change them.
Making Calls explains how to call internally and externally. If you are having trouble making a call, it may be because your phone is restricted. Every phone on campus is assigned a service level which may restrict calls to internal, local or domestic long distance. Only full service phones may call internationally. In offices, service levels are set by the school administrative officer or by the administrative manager. In apartments, you selected a service level before you arrived. You may wish to read Service Requests which explains how to change them.
I have a question about my phone bill.
Send email to .
How do I get a fax or modem connection in my office... ?
The jack that your office phone uses does not support fax or modem devices. For an additional charge, a separate jack may be enabled to handle a fax or modem. See Making a Service Request and Charges and Rates for more information.
My phone doesn't work, what do I do?
Report your problem to . Most trouble reports are addressed by the end of the next business day. Further methods for requesting service or asking general questions may be found in Making a Service Request.
Can I plug in a fax machine or modem in my apartment?
Yes. The same jack that your apartment phone uses supports fax and modem devices. You may purchase a splitter at any computer or telephone store to enable you to plug in both your telephone and fax or modem at the same time. You will only be able to use one device at a time, however.
Can I get a telephone calling card?
Unfortunately, the Institute is unable to provide calling cards for apartment phones where the financial responsibility for the calls lies with the caller, not the Institute. Long distance carriers may allow you to use credit cards or debit cards, but typically they want a "subscriber" telephone number before they will provide a calling card. Since your apartment telephone number is really an Institute telephone number, it will not be accepted as a subscriber number. One alternative is to purchase pre-paid calling cards. These are available at many locations, including some local convenience stores.
Corporate calling cards, billed directly to the Institute, are available for Faculty only. With the permission of the Associate Director, corporate calling cards are also available for administrative managers with a demonstrated need. Contact for more information.
On your office phone: You can use the Redial feature to call the last number dialed again. Just press a free extension key twice. See the telephone Reference Guide for more information on using your phone.
How do I program a button on my phone to automatically call a number?
See the telephone Reference Guide for more information on using your phone.
I just want to leave a message, not talk to anyone. What is express messaging?
Normally, when you call someone, you must wait for their phone to ring and if they don't answer, your call will be handled by Voice Mail. With express messaging, your call is sent directly to Voice Mail. You call 8011 from on campus or (609) 734-8011 from off campus to reach express messaging. You will be prompted for a mailbox and then you may leave a message for that mailbox. Voice Mail provides more information on all aspects of voice mail.
"Hi, this is ...., I am not here..." How do I skip hearing a long voice mail greeting?
If your call to a campus number is answered by Voice Mail, you may skip the greeting and immediately record a message by pressing the # key.
When I am on one call, how can I find out who is calling on my roll over extension?
See the telephone Reference Guide for more information on using your phone.
I have an answering machine in my apartment. How do I disable voice mail?
Send a message to . The telephone technician will then disable your voice mail within one full business day.
I am switching apartments. May I keep my IAS number?
No. IAS phone numbers are associated with apartments and may not be kept when members move to another address.
Is this all? You didn't answer my question. So now what do I do?
If you want to try some more on your own, read the Overview of Services which tells about how these pages are organized and ways to find what you need in them. Of course, you may always ask directly. Send your question to or read Making a Service Request about other ways to get help.