How do I connect my laptop to Eduroam? It's not working

Are you using your home institution Eduroam or IAS Eduroam?

If you are using your home institution Eduroam, check your credentials. If you are still having issues, please contact your home institution for assistance. Perhaps there is a problem with their authentication system.

For Windows, MacOS and Linux:

If you are using IAS Eduroam, did you install the CAT tool?

Visit https://www.ias.edu/wireless-user-guide and follow the instructions on downloading the CAT tool.

I already have the CAT tool installed and it is still not working. What do I do?

Try removing the Eduroam profile and reinstalling it: https://commons.lbl.gov/display/itfaq/Remove+eduroam+Certificate

It is still not working. Now what?

Please check your DNS settings and remove any external DNS servers you have configured. Please write them down before you delete them, as you may need to put them back once you return to your home institution.

https://www.computerhope.com/issues/ch001161.htm

For Windows only:

If you are using IAS Eduroam, did you install the CAT tool or geteduroam app?

Visit https://www.ias.edu/wireless-user-guide and follow the instructions on downloading the CAT tool or the geteduroam app.